Receiving Your Woodplay Playset

If you are a parent that is looking to buy a swing set online for your child, it can sometimes be daunting and difficult to choose the right one. A playset may be a crucial part of a person’s childhood; it could be somewhere a child can make memories with friends and family and could potentially be a place of escape for them.

At Woodplay Playset, we make it easy to choose a playset. After purchasing a Woodplay playset online from swingsets.com, you will receive an email from Woodplay Playsets detailing your order information and your tracking number so you don’t have to go searching for it.

Woodplay orders will typically ship within five to seven days and may vary on arrival time based on the item’s distance from our Evansville, Indiana, warehouse to the desired location. Because of the product weight and size, our swing sets must be shipped via a freight trucking company by ground freight. The freight company will reach out to the customer by phone to schedule a convenient date and time window for the product delivery (which is generally a minimum of a four-hour window).

The item will be delivered to the designated shipping address on your order. Before ordering, it is key to make sure you double-check this address and your phone number to ensure they are both correct.

When scheduling your playset delivery, this might also be a good time to connect with a playset installer if you plan on finding that useful to the setup of your playset. You can find a playset installer here. An adult over the age of 21 must be available at the time of arrival in order to accept, inspect, and sign for the delivery of the Woodplay playset. Delivery is curbside only. The driver should move the load to the back of the trailer. This means you will need to help the driver unload the boxes off the truck at the curb.

Also at this time, the customer should make sure that they have received the correct number of boxes and that there is not any extensive damage that potentially could have occurred during the shipping process. In the highly unlikely event that there would be damage to your package, the delivery receipt must state the damage before it is signed.

Please do not hesitate to contact Woodplay’s customer service team immediately here if there has been extensive freight shipping damage or if there are any potential missing items that you noticed. Please supply our customer service team with your order number and item number and we will do everything we can to make sure we replace the item or items promptly and in a timely manner.

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